HEAD OFFICE

VISIT OUR STORE
IN MORELETA PARK

FAQs

FREQUENTLY ASKED QUESTIONS

Shipping / Delivery Options
  • Collection @ our office in Moreleta Park, Pretoria - East
  • Nationwide Pargo Courier to Collection Point @ R99 (1 - 3 Days)
  • COURIER GUY to Door (Gauteng Only) @ R90 (1 - 2 Days)
  • COURIER GUY to Door (Nationwide Delivery) @ R140 (1 - 3 Days)
Delivery Days are:
  • Work days - Monday to Friday, excludes Public Holidays and Weekends.
  • Courier services will NOT deliver on Weekends or Public Holidays.
Cutoff time
  • The cut off time for same day courier is 12:00am (working WEEK days).
  • (NOT DELIVERED the same day / We DO NOT offer same day Courier AND Delivery)
  • All orders received after 12:00am will be send the NEXT business day for delivery the FOLLOWING working day (Depending on chosen delivery option).
Guarantee / Return Policy:
  1. eCiggies offer a 60-day guarantee on all guaranteed items purchased except for e-liquids.
  2. Guaranteed items are batteries, Mod's and chargers
  3. The 60 day guarantee period starts from the date of purchase.
  4. Faulty items will be exchanged with new, similar items.
  5. Faulty items must be returned to us within the 60 day period via Courier/Postnet or similar with tracking number, and the tracking number must be e-mailed to us within the 60 day period.
  6. Replacement parts will be sent to the client via Courier.
  7. eCiggies does not accept phone calls or e-mails as proof that items are faulty.
  8. eCiggies does not accept any returns on any e-Liquid
  9. eCiggies will not replace items that have already been replaced within the 60 day period.
  10. When items are replaced, the replacement parts do not carry a new 60 day guarantee, the 60-day guarantee is still applicable from the original date of purchase.
  11. eCiggies does not offer ANY guarantee on ANY Cartomiser / Atomiser / Disposable Atomiser / Clearomizer
  12. eCiggies does not offer ANY guarantee on RBA's / RDA's.
  13. eCiggies does not offer refunds under any circumstances.
  14. eCiggies DOES NOT offer a "use and test" guarantee, if a client buys a product and is not happy with the performance, it CANNOT be returned, purchased items
  15. (excluding atomizers / clearomizers / coils / Liquid ) can only be returned if the items are faulty AND faulty items will be replaced with the same item (if returned in the
  16. guarantee period).
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eCiggies supplies top-quality e-cigarettes, herbal vaporizers, and e-liquids in South Africa. International brands, professional service, and customer satisfaction guaranteed.